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Wednesday, October 19, 2016

August 2016 Managers Meeting



CE Managers Meeting
08-26-16
Compiled by Yolanda Anguiano

CE Update: (Elizabeth Sargent)

Management Changes/Updates:  Liz congratulated everyone for a great summer.  She added that our next CE Managers meeting will not take place at Central but at the new renovated Jungman.  It will begin at 9AM instead of 8:30AM to allow staff to meet at their branch and carpool to Jungman.  Because of limited parking, staffs need to carpool to Jungman.  A revised manager presentation schedule was distributed.  We will not have anyone present at September’s meeting.  The new managers that have recently joined our meetings were added to the group of presenters.  Their names are highlighted in red.  A copy of the assignments will be posted with the minutes.

News from around Customer Experience:
·         Billy Glasco and his wife are expecting their first baby.
·         Kallie Benes returns next Friday, Sept. 2nd from her maternity leave.
·         Cedric Clark is the new Librarian II-Assistant Manager for Smith/Young.  He relocated from Virginia where he worked in various library systems.  He started at HPL on August 1st
·         Tony Goodwyn has left HPL to work part-time and dedicate himself to his writing.  Alma Avina is serving as Acting Manager of HIL/RIN while we find a new manager.
·         Liz also thanked Drew Alvey (PLE/TUT) and Christy Chang (SWX/WAL) for serving as Acting Manager while we find replacements.
·         The vacant Collier Manager position has changed from Admin Supervisor to Librarian III and will be posted soon. Melinda Campbell is currently serving as acting manager until we hire a new one.

The Library asked the Mayor for 7 additional positions: 6 dedicated passport agents and 1 Library Service Supervisor to serve as Manager of Blue Ridge once it reopens with the WIC clinic inside.  We succeeded in getting 4 of the 7 positions: 3 passport agents and the Library Service Supervisor.  Mayor Turner will consider giving us the other 3 passport agents once we demonstrate an increase in revenue that would pay for the additional positions.  We are finalizing the locations for these new positions. We plan to have these positions posted very soon.  HR has to create them before we can post them.
The Library Service Supervisor of Blue Ridge will need to have a background in and passion for Early Literacy.  This position is a Library Service Supervisor rather than a Librarian II to allow those library professionals that don’t have a degree from an ALA accredited program to apply, especially school librarians.  The email recruiting staff for this location will go out later today.  Responses will be due by Friday, September 9th.  If you are someone interested in working at Blue Ridge please reply to the email.  This applies even if you are interested in the Manager position. 


Employee Discounts: Liz made managers aware of the various discounts City Of Houston employees have and ask that you share this information with your staff.
                The new Working Advantage employee discount and reward program can save COH employees up to 60% on a huge selection of tickets, memberships, event passes, travel and more.  Guidance Resources Online offers 24/7 access, so visit guidanceresources.com to register and if you’re a first-timer, use code HOUSTONEAP.  Click “Discounts” in the “I’m Looking For” box on the homepage and see for yourself.
                Visit http://cohemployeenews.com/events-activities/city-nights for other discounts including some of the current ticket promotions, like a 60% discount on Houston Museum of Natural Science tickets.  Currently discounted tickets are being offered to the Kellogg’s Tour of Gymnastics Champions at the Toyota Center on September 30th.  Discounts end September 20.  The Sugar Land Skeeters and Houston Astros offer significantly discounted tickets to select games. 

Leadership Academy:  The new class of Leadership Academy has begun.  Those from CE that are participating include: Alma Chavarria (LMS), Tara Hornbeak (PAR), Candece Beverly (ALI), Jenny Phengdara (ROB), Emily Scott (HMRC), Dominick Spinelli (JUN), and Tim Siegel (STE).

Youth Services:  Leftover SRP incentives need to be sent to Sara Pope.  Leftover SRP books should be sent to Michelle Johnson at CEN.  Recycle your leftover certificates, since they were made from card stock.  The Halloween program SCREAM IN is fast approaching.  If you wish to volunteer, get your supervisor’s approval and reply to the recruitment email when YS sends it out.  Volunteers should enjoy working with teens and tweens.  Make sure you keep reading the YS Blog.  The Very Ready Reading Program kit request link is now live! YS is planning to go live with Very Ready Reading Program starting September 1, so you can go ahead and request the kits that you want to use that first week for your Baby Storytime, Toddler Storytime and Pre-K Storytime.  YS hasn’t received as many requests as they’d like, so please ask your Youth Staff to follow up.

Outreaches:  CE Admin thanked those that have been doing outreaches for HISD this summer.  Blue Ridge/Vinson did two weeks for Elementary School teacher training.  Kashmere and Flores did Middle School teacher training events.  Edgar Fuentes presented at Long Academy with help from Walter staff signing people up for library cards.  Kelly Patton and Jennifer Myers presented for ELA Department Heads, and Jennifer presented at HISD’s Job Alike day (library in-service).

Food Programs:  Without all the August numbers in, we served 9,500 meals and 3,600 snacks this summer compared to 7,100 meals and 2,100 snacks last year.  We are planning to start after school food programs at FRX, MAN, and CAR this year, in addition to SMI and PAR.  Through a United Way grant we are getting fridges and microwaves for PAR, JOH, STE, MAN, FRX, CAR and ALI.

Learning Link: The Learning Link is a student’s educational passport to all of the resources that HPL has to offer inside the classroom, at home and at any HPL location.  Students can check out books, eBooks, audio books, classic literature, animated books, comic books, access online homework help and tutoring, music and video streaming, and have access to free Wi-Fi and computer access at HPL locations.  There is no launch date yet but we hope to get it out mid-September or early October.  It is an initiative that isn’t widely known yet by schools.  We will have a dedicated webpage for Learning Link.  HEB is sponsoring this program and paying for posters for each location.
                Students will be able to borrow up to 10 items at one time.  There will be no fines.  The loan period will remain 3 weeks.  The maximum loan period, including renewal is 6 weeks.  Students will be able to access digital materials including eBooks, eAudiobooks, and specialized online research tools.  If items are lost or damaged, they will be charged up to $10 per item.  Accounts will become inactive once a student reaches $50 worth in non-returned books.  HPL is still trying to develop a way to earn down or read down charges on a student’s account.
                The Learning Link library account is connected to the student’s HISD ID and the first initial of their last name.  The PIN will be the month and day of their birthday.  Pre-K through 5th grade will receive a card on which to write their account number.  Middle Schoolers and High Schoolers will not get a physical library card but use their HISD Student ID.  Elementary students will be able to check out juvenile materials only.  The other students will be able to check out juvenile, teen and adult materials.  We are working on guidelines for staff override of exceptions.
                There will be three resources per age group that HISD wants to highlight and will be placed on the hub or portal.  For Elementary kids, Tumblebooks, National Geographic Kids and Explora were selected. Tumblebooks offers animated talking picture books.  The picture books integrate sound, animation, music, narration, and activities to keep kids engaged in learning.  National Geographic Kids engage kids and take them on adventures in science, nature, culture, space and archaeology with age-appropriate content.  It offers videos, articles and kids’ books.  Explora is a child-friendly and graphically fun database to search newspapers, encyclopedia, magazines and more.  It is similar to Kids Search. 
For middle schoolers, Explora, Britannica Library for Young Adults, and E-Books were chosen.  Explora aids in research and has articles, pictures and videos in magazines and newspapers.  It also offers teachers lesson plans and Lexile reading levels. The resource has an elementary school version and a secondary version.  Britannica for YA has a variety of topics from art to technology and more.  It’s easy to use, conduct research, complete homework assignments and special projects.  It also helps students explore and compare countries from around the world.  It includes an on-line dictionary if you encounter unknown words in their resources.  E-books – Overdrive is the most robust and oldest platforms.  You can borrow eBooks, audiobooks and more from HPL anywhere and anytime.  There is a 10 item checkout limit.  It offers items in English, Spanish and other languages.  The checkout period for eBooks is 14 days.
For High Schoolers, Literature Resource Center, NoveList and e-Books were picked.  The Literature Resource Center offers up-to-date biographical information, overviews, full-text literary criticism and reviews on writers in all disciplines from all time periods and from around the world.  Students can use citations and other material offered to support their thesis.  Information is also downloadable or students can email it to themselves.  NoveList connects readers to their next book by making recommendations with read-alikes, book reviews and book discussion guides. Students can search for read-alikes by titles, authors, plot, series and more.  This database doesn’t include the full narrative or books, but has plot summaries and reviews.  It’s good for readers advisory.  E-Books are available with the same guidelines as for the middle-schoolers. This service is not streaming, but you can place a hold on an item.  It has a good source of teen fiction.  If the book icon on the book title is greyed out, it means the item is checked out and you will need to place a hold.  If the icon is dark, it means it is available for check out. 
Additional resources were also covered in the presentation.  Brainfuse is a free online tutoring service HPL offers.  It builds skills, offers a writing lab, job and career resources and adult learner resources.  The live online tutors are available every day from 2PM-11:59PM for 20 minute sessions in English or Spanish.  This service matches the grade level and subject to the child and teacher.    It offers tutoring for elementary through college prep and some adult learning.  SkillSurfer gives practice sessions to learn more about the subject.  In the writing lab, students can submit resumes or essays and get suggestions on improvements.  Career Resources are offered through Brainfuse as well.  JobNow can help match careers to student interests, offer resume templates, and other job resources.  For the adult learner, it offers tutoring for GEDs, Citizenship, Microsoft Office, Career and Resume writing.
Another resource is the Learning Express Library which offers help with math, reading, science, social studies, vocabulary, spelling and writing skills and test prep for STAAR and college exams.  It has a carousel that offers different platforms for different age groups.  You first need to set up an account with them.  Students can take pre-tests, study and then take post-tests and get recommendations for improvement.  This service can help the child that struggles as well as the one that excels.  It has a college prep center component and job and career accelerator that helps students with internships.  The Adult Learning Center helps with writing, speaking, and citizenship.  Services are also offered in Spanish.
E-books options were given that included Overdrive, Axis 360, ComicsPlus, and Hoopla.  All but ComicsPlus have apps available in the Apple Store, Google Play, or Kindle Fire.  ComicsPlus can be accessed through the HPL app only.  You can create an account with your library name and card in all but Hoopla.  Hoopla requires an email password as well. 
For help with reading and writing, Brainfuse, NoveList, Literature Reference Center, Literary Criticism Online, Something About the Author and Mango Languages are recommended resources.  For math help, students should access the Learning Express Library and/or Brainfuse.  For Science, students can search for services like Facts on File Science Online, Teen Health and Wellness, National Geographic Virtual Library, and National Geographic Kids.  Social Studies resources are offered through CultureGrams, Gale Power Search, Press Display, Historical Newspapers, 19th Century U.S. Newspapers, and Houston Area Digital Archives. 
HISD staff members are also getting a Learning Link account, too.  The accounts will be virtual library accounts only.  They will be able to access HPL electronic resources but not physical items, like books, DVDs or CDs.  HISD staff can check those items out with their own library card. 
Schools can schedule visits to or from their local library. CE Admin asks that you accept all outreach requests.  If staffing is a problem, consult your Sr. Manager.  For more details, look to the handout posted with the meeting minutes.

Digital Strategies: (Rick Peralez & Roland Lemonius): Rick introduced the new Senior Manager of Tech Link Roland Lemonius.  Any suggestions you may have for Tech Link should be addressed to him.  Roland said he’s looking for Tech Link staff members that are comfortable with customer interaction and good with reference interviews.  Staff will need to know about digital and audio recording and be able to configure these instruments, but not necessarily play them.  They need to be multi-taskers and be willing to work at the new pilot site Scenic Woods.
Rick informed the group that the wireless issues are being addressed.  They are working with HITS to prioritize the issue and hope to have it resolved by next week.  The Hot Spot lending program is still being worked on.  DS needs Council approval for the fines/fees structure.  Rick hopes to have this resolved and launched at Dixon and Acres Homes next month.  Rick added that the issue TDI is having with losing remote access to HVAC is related to the wireless transition problem.  The new printing services Request for Proposals (RFP) arrangement was originally canceled, but a new one was released last week and Rick is waiting on the vendor response.  The new reservation system is being rolled out soon.  Staffs are welcome to suggest any improvements and Rick will look into possibly making adjustments.  The staff suggestion of being able to assign computers to specific customers is being considered as a walk up feature and is being tested out.

Staff Motivation: (Billy Glasco, Jose Santoyo, Derrick Spearman, Leonore Hu)  Motivation is the process that initiates, guides, and maintains goal-oriented behaviors.  It involves the biological, emotional, social and cognitive forces that activate behavior.  The reason why people do something is extrinsic or intrinsic.
Extrinsic behavior involves earning a reward or avoiding punishment and intrinsic behavior is done for its own sake, personally rewarding.  Everyone is different and has a preferred motivator.  It’s important to get to know your staff, know yourself and evaluate your resources.  Motivation matters because lack of it results in increased absences, wasted time, lower quality of work, decreased responsibility, reduced creativity and staff tension, which all could lead to increased customer complaints.  This can also affect the manager’s productivity, efficiency and morale.
                To help motivate your staff a manager should lead by example, interact with staff and have a presence.  You should focus on finding solutions instead of dwelling on the problems.  Show a humanistic side.  Take a few hours at the service desk and shelve a few carts.  Empower your staff by giving them projects to lead, forming teams to tackle projects and designate staff as team leaders in meetings.  Allow staff to interact freely and step into the manager’s shoes.  Other ways to motivate staff include praising their accomplishments, taking opportunities to teach and learn, having clear staff expectations and making the environment feel safe.  Be approachable.  Managers should build and enable their staff to succeed.  Leaders should be able to acknowledge mistakes and ask for help.
                Celebrate small accomplishments with your team.  Use food or chocolate to reward yourselves or have an occasional lunch together to invite conversation.  This encourages a motivated team that isn’t afraid to fail, is eager to learn new things, able to work harder with less, and is focused and determined.  The team will feel encouraged to grow and face new challenges so it will produce more.

Staff Appreciation:  Each location was given their staff appreciation budget.  The budget numbers were based on the number of staff at your location or grouping.  Guidelines, sample petty cash form, and a tax exempt certificate were included in the envelope with the budget memo.  If you do spend something before the September meeting, get with Laurie or Celeste on how to do the paperwork.  At our next meeting, Financial Services will conduct training on how to process the paperwork.  Remember that the amount for reimbursement has to be the same as what’s on your receipt.  You are not allowed to have personal items that you purchased on the receipt especially if you used the tax exempt form.  Any expense reimbursement for $100 or more needs to be processed with a check request.  You need to work with Financial Services to create a third party check for payment.  The vendors need to be City approved vendors and agree to take the city check.  HEB is one.  More details will be given during the training next month.

Booksale:  If your booksale inventory is robust, reach out to smaller locations to share your items.  All the money earned from the sales go to the same fund.  All the earbuds and flashdrive sales profits go into the same account.  Special Collection locations are welcomed to sell these items too, just speak to Celeste.

Commitments: (Jennifer Sessa)  Jennifer focused on teamwork, communication and training at her location.  She initiated a “Group Project Friday” event.  Every other Friday her team works on a project.  It builds teamwork and gets things done.  A new project will begin in September and she is taking staff suggestions on what it should be.  She is also working on her blog to communicate better with staff.  She is updating and overhauling it to include links and external resources and make it somewhere staff can go daily for information and announcements.  Jennifer wants to get beyond the standard HPL training and include more professional development.  She is asking staff with specific skills to share their expertise and conduct trainings and best practice teachings.

(Kelly Patton) Kelly committed to giving staff time to implement and execute projects.  She gives staff small blocks of time off the desk to complete their goals.  She has taken time to celebrate staff birthdays by decorating their cubicles or having cake.  She also celebrates different occasions, like having a Jazz Day, Star Wars Day, or Talk Like a Pirate Day to keep things fun.

(Dena Melvin): Dena has taken to emailing staff important information and using the blog for meeting notes.  She works on morale by having parties, food and holding team exercises.  She spends extra time with customers.  More one on one staff meetings have led to good discussions on job performance.  She discovers what staff like and don’t like to do and works with that to create new challenges.

The next three commitment presenters are Derrick Spearman, Laney McAdow, and Alma Avina.

City Savvy: Liz recommends reading the City Savvy when it comes to your inbox.  It has great information on all City Departments.  The site is City Savvy.  It often has features about HPL that you won’t find elsewhere.  It had articles on the recipients of the ACE scholarship, the Citizenship Institute class training held in Tomball, Gregory School exhibit of church hats, and the little library project called “Groomed for Literacy”. 
The 7 Academic and Continuing Education (ACE) scholarship recipients were Sr. LSS Lauren Ray, Archivist Valerie Wade, CSC Monique Pickrom, LSS Savannah Dorsett, Sr. CSC Debra Allen, Sr. LSS Carrie Tombs, and Tech Hardware Analyst Robin Cabrera. These funds were provided to further their education through continuing education courses, seminars and degree plans.
The Citizenship training helped prepare 30 staff members to conduct future citizenship classes at our library locations. 
The hat exhibit at Gregory celebrates “the domestic engineers that have come before us, and the history of why African-American women wear hats to church.” The exhibit opens on Saturday, Oct. 29 and the final day of the exhibit will include a fashion show and reception. Everyone visiting the exhibit is encouraged to wear their hats.
The Groomed for Literacy program is a partnership between HPL, Put It In A Book Foundation and local barbershops.  It will address literacy for children and promote a love for reading by putting books in community barbershops where there is a high population of individuals with low literacy, low income and low access to books. The kick-off will be at Scenic Woods on Saturday, Sept. 24 at 10AM-12PM.  More details on all these events are found at the City Savvy website.

Innovation Lab: Liz also wanted to mention how our Tech Link library project could be just as successful as the Innovation Lab at Clear Lake City-County Freeman Branch Library.  She focused on the news article about a girl who traveled from Victoria, Texas to Clear Lake to use their 3-D printer to create a prosthetic hand.  With the help of staff and volunteers, they took design plans from the internet and after several attempts were successful in creating her prosthetic hand.  You can find more information at http://www.click2houston.com/news

CMC 2017: CMC time is coming.  The theme this year is “Compassion in Action”.  Please make sure you select a CMC coordinator for your location and send this information to HPL CMC Coordinator Candece Beverly at Alief.  You can select more than one coordinator.  Liz encourages you to select someone new this year to give more people the experience.  The CMC Coordinator Training will be Friday, September 9th and Wednesday, September 14th from 9:15AM-11:15AM at Central’s Program Place.  Coordinators need only attend one of the meetings.  A link with the dates will be sent to you to register your coordinators for the training.
                The CMC Fall Festival will be on Friday, October 28 from 11AM-2PM.  Dr. Lawson has approved a 1 hour delayed opening for every location with the exception of Central and Clayton.  We are requesting 100% participation between all groupings/locations by sponsoring a booth or entering the Carved Pumpkin Contest.  There is a $5 fee for each activity.  Your CMC coordinators will receive more information at their training.  This event is the same day as our CE Managers Meeting.  We will adjust the schedule to accommodate it.  More details will follow.
                Our CMC goal is $50,000 in donations, 100% participation, and an increase number of Above & Beyond Donors.  To be considered Above and Beyond, you need to give 1% or more of your gross salary.  Last year we met all of our goals.

Good news from HPL:  Clayton is having an open house Oct. 8th, where they will have getting started sessions, genealogy society tables, historical re-enactors, etc. along with a full month of genealogy programming for Family History Month.  Handouts will be available at our next meeting.
                HMRC is having their next exhibit August 27-November 12 entitled “We Serve Humanity: Stories of Hope and Commitment”.  HMRC salutes its 40th anniversary with a gallery of individuals who strived to make the world a better place for future generations.  The exhibit includes photographs, documents, audio-visual media and ephemera from the fields of business, medicine, civil rights, social justice, the arts, journalism, environmentalism, education and government service.  Programming and tours will coincide with Hispanic Heritage Month and Citizenship Month.
                HMRC has recently been awarded a TexTreasures grant through TSLAC for the digitization of additional KHOU-TV film reels.  This is important because without digitization these film reels will deteriorate to a point where they are unusable.
                Gregory School is collaborating with HISD and HPLF to coordinate field trips for 4th graders across the district that will fulfill Texas history curriculum requirements for the 2016-2017 academic year.  They hope this encourages more teachers and students to visit the location.  Students who visit will have access to a number of books, worksheets, and learning activities to help them understand the themes presented in the galleries.
                Central held its first Housing Assessment last month and it was a success.  Homeless individuals were assessed on a variety of aspects of their lives to determine the best housing intervention.  In the 2 hours that assessors were here they were able to interview 23 people.  They were also able to make contact with 6 people that they had not been able to find before.  The assessors were pleased with the facilities and the programs we have at the library.  They added that our customers were really a good group of people, less unruly than others.

Locations are doing great at supporting each other when short staffed.  ROB has lent ACR/OAK staff.  Richard and Drew did a great job working together to get staff HEAR reviews done.  Drew has lead by example and is working Saturdays.
Dominick and Isabel are doing an excellent job of getting Jungman ready for opening.
Marcia and her team have done a great job of getting the books on the shelves at ALI.
Chris and his team have done a great job of weeding the ROB collection and preparing it for closing for renovations.
The ALI and ROB teams held a special team bonding event last month by celebrating their diverse culture.  Each staff member brought a dish either from their country of origin or US state within which they were born.  They shared why they picked the dish and the importance it held for them personally or their culture.  They realized that for most of the dishes the same ingredients were used, just prepared differently, which tells us that we are all very similar, just based on different cultures, religion and place of origin.  Please see pictures on their Yammer page under Henington-Alief Regional Library.
Collier made $5,000 in its first month of doing passports.  Also their Star Party is this Wednesday, Aug. 31.  Explore the solar system at their community Star Party.  They are borrowing the Lunar Planetary Institute’s walk-in Planetarium and are having activities, snacks, and crafts for all ages.  They have also begun training new hires, having them spend their first week at HPL at Collier and reporting to their home locations the following week.  Feedback from new hires has been extremely positive.
Stanaker has received a new PS4, and has placed it in their teen area to invite more teens and to provide additional programming without overtaxing staff.
Melcher has added Family Movie Time on Thursday afternoons, which has become very popular with patrons.
Bracewell has conducted several outreaches with more to come.
LOO/MNT will be piloting the Neatoscan project starting September 12th.  The Friends have it at their warehouse.  It tells them if the item is a “hot item” at Amazon.  Senior Managers took the training.  Staff will be asked to set aside the hot items in a green wrapper and place in a bin.  FIDS will pick up the bin and ship it to Friends twice a week.  This will help clear items from the location more quickly.

Staff Development Day: Staff Development Day is October 10th.  It is mandatory for all staff.  We are encouraging carpooling.  Laurie will send out a survey to managers/assistant managers regarding parking.  There are a limited number of parking spaces at Central and staffs that are carpooling with 3 or more people will be given priority for those spaces.  Everyone else will need to park at Lot H.  Staffs that work at Central need to use their regular parking arrangements (bus, Lot H, Hobby etc.).  All staffs need to have an employee badge to get access to the building for that day.  It’s the manager’s responsibility to ensure that all staffs have a way to get to the event.  The survey will be sent out September 13 at around noon and carpools will be taken on a first come, first serve basis.  It will be due by COB September 16th.  A list of everyone in the car will be needed as well as the driver.  Security will only allow the staff on the list entry to the garage.

Annual Reports:  Laurie will be sending out an email regarding annual reports soon.  They are due by COB Friday, September 16th.  The guidelines that have been used in the past will be the same: trends, challenges, etc.  The report should only be one page long.

Notary Service:  HPL is launching notary services in mid-September.  They are looking to begin services on the 19th, but more information will follow.

HEAR:  Because some HEAR plans didn’t get done and were canceled, the FY16 plans will be re-opened.  You have until September 30 to do the reviews.  Remember if you have an approved plan in place but you alter it in any way, it will be kicked back into draft status and you will have to go through the approval process again.  You will need to get your 2015-2016 template done, reroute it for signatures (reviewing authority and staff signatures) which will get the plan active and then do your HEAR evaluation.  Refer to last month’s minutes for the behavioral factors standard.  Also refer to Suzy Benton’s email to create the plan.  Liz is working with the Senior Managers for standard goals and behavior factors for supervisors.  This will come out next week. 
                This is important to get done because not getting a HEAR evaluation for an employee is a grieveable offense.  On October 1st, HOPE will go after staff with no reviews and encourage filing a complaint.  Part-timers also need reviews.  You also have until September 30 to have the 2017 HEAR plans in place.

Buildings: (Mary Wagoner) Robinson has already stopped passport services in preparation for closing for renovations on Wednesday, August 31.  Collier is getting a new roof and will take longer than originally planned because of documented leaks.  They expect it to be done in ten weeks.  Alief opens on Tuesday, September 6 with a grand opening Saturday, September 10.  CITGO has provided funds for the grand opening.  We are still not certain on when Jungman will be opening because we’re waiting on the Mayor and City Council.  Young grand opening is set for Saturday, November 5.  Blue Ridge will be opening with a WIC clinic inside and the opening is yet to be determined.  Dixon will undergo interior enhancements that were funded by City Council but the dates are not set yet.  The new Tech Link renovations are scheduled for Scenic Woods, but no specific date has been set.

Houston Housing Authority Voucher Program:  HPL will be participating in the Houston Housing Authority Voucher Program this year as we did four years ago.  We will offer internet access to the program applicants.  This is a lottery program for public housing.  The program dates are Monday, September 19 to Sunday, September 25.  The applicants will need an email account, so staff will assist them in getting one.  We will have a webcard on our website advertising the program.  It will have a link to the application website and a few sentences about what the program entails.  We are working to get a training webinar where staff can get training credit. 
This is a pre-application process.  The application requires personal information on the customer and his/her family like social security numbers, income, birthdates, etc.  Income can be estimated.  HHA will not disqualify an applicant if their application is incomplete.  They can get all the required information further into the process.  Customers will receive a confirmation email from HHA, so they don’t need to print their confirmation.  They will be notified of the next step through email.  There is typically a high volume of applications in the beginning of the week and the program only takes 20% of the applicants per day, so it may be better for applicants to file later in the week for a better chance of selection. 
Computer labs will be open to applicants, but Mary doesn’t want you to cancel any pre-existing programs to accommodate this.  The application will be mobile friendly and the program website will be in English, Spanish, Vietnamese and Mandarin. 

Helen: This is an election year and we already offer all customers the opportunity to register to vote with each transaction.  Customers can register to vote now through October 11.  HPL is partnering with non-profits to do voter registration at our locations with volunteer help.  Helen asks for you to create and expand displays around the League of Women Voters Voting guides. HPL will have web banners and webcards regarding the elections.  Helen will email you about the different efforts surrounding voter registration we will have in September and October. Early voting runs October 24th-November 4th.

In attendance: Chris Arrowood, John Merullo, Tim Siegel, Iona Joseph, Jesus Villegas, Felicia Brisco, Melissa Gwinn, Leonore Hu, Mercedes Mayne, Maggie Sepulveda, Cedric Clark, Melinda Campbell, Shirley Singletary, Robert Lewis, Patricia Ogea, Melissa Ryans, Jennifer Myers, Jose Santoyo, Jayla Parks, Helen Chou, Alma Avina, Drew Alvey, Monica Siboldi, Richard Hurst, Dena Melvin, Michelle King, Kathrine Myers, Craig Bertuglia, Laura Montegrande, Sara Pope, Alexandra Drake, Kelly Patton, Laney McAdow, Erika Cardoso, Virginia Williams, Nhu Le, LeRoy Robinson, Rebecca Denham, Billy Glasco, Vanessa Gempis, Christy Chang, Donnie Byrd, Nathan Stokes, Edgar Fuentes, Hellena Stokes, Dominick Spinelli, Jennifer Sessa, Sue Kaufman, Karen Luik, Gary Lackey, Christopher Patrick, Beck Gorman, Fred Schumacher, Sylvia Espinosa, Maurina Powers, Tega Zoma, Cylenthia Hoyrd, Melissa Hayes, Tula Gorden, Marcia Cameron-Denton, Derrick Spearman, Diane Doyen, Paty Bustamante; From Youth Services: Michelle Johnson, Jacqueline Thomas, Shanti Rao, Lisa Swan, Erica Moreno, Jerome Hurt, Nagma Akbar, Alexandra Zengotita, Irene Resnick; Guest: Rick Peralez, Roland Lemonius; CE Admin: Elizabeth Sargent, Laurie Covington, Mary Wagoner, Patrick Atkins, Pedro Fonseca, Djuina Hammett, Leah Fraser, Celeste Diaz, & Yolanda Anguiano

Next meeting will be at the Jungman Neighborhood Library
at 5830 Westheimer Rd, 77057 on September 23rd 9AM-12PM.
Remember to carpool!


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