CE Managers
Meeting
12-18-15
Compiled by Yolanda
Anguiano
CE Update: (Michele Gorman) Michele announced the new Customer Service
Supervisor/Assistant Manager for Collier Melinda Campbell, who comes from
Australia, and their new Administrative Supervisor Julia Bradley, who wasn’t
present. Julia has lived in Cairo and
has a passion for adult education. On
Monday, Alief will have a new Administrative Supervisor: Marcia
Cameron-Denton. Her background is in the
non-profit sector and she comes from the Bronx.
Due to all
HPL locations being closed Thursday, December 24, 2015 through Sunday, December
27, 2015, Michele will send a follow-up email regarding how payroll should be
handled.
It was shared
that all of Customer Experience, except for 1 member, successfully completed
the Lean Six Sigma training by the required deadline.
Due to TLA
being held in Houston next year, we are able to send 48 staff members to the
conference. We will be sending 7 to PLA,
too.
According to
the new HOPE Meet and Confer Agreement, all City of Houston part-time and
full-time employees will be getting a raise of up to $.50 an hour. The raise will show up starting on your
1/22/16 check. The amount depends on
your current base salary (pre-tax) and your paygrade. Please see the handout with the Article 10
description (Meet and Confer Agreement: http://cohemployeenews.com/images/files/hr-drupal/2015-2018%20HOPE%20Meet%20and%20Confer%20Agreement.pdf) and two tables with the projected raises
in FY16, FY17 and FY18. Please remember
that you have to divide the number on the chart by 26 pay periods to get your
salary increase. CE Administration will
email a link to an additional chart where you can see the salary ranges for
each position paygrade. Using that chart
(http://houstontx.gov/hr/compensation/pay_structure.html), you can calculate where your pay
falls in the salary range for your paygrade.
Using that information, see the charts on the Article 10 handout to see
how much your raise will be. Those staffers that earn the minimum to the
midpoint salary range for their paygrade should use the top chart, and the
bottom chart should be used by those that earn a salary above the midpoint to
the salary cap.
The City of
Houston signed a new contract with another security company named Norred
Associates. They will begin on
12/20/15. Many of our current security
guards were absorbed by Norred, so you will be seeing familiar faces. Their uniform will be black pants, white
shirts but wear different badges. Any
issues regarding security should be vetted through John Middleton’s office in
SPACES, not GSD Security’s Zach McMahon.
Please ignore any previous calls made to your library with information
about new guards. The current security
guard assignments will remain the same.
We have a new
Mayor beginning in January: Sylvester Turner.
We also have a new controller, council members, and other elected
officials. We distributed a list of the
new elected officials for your information.
Please familiarize yourself with the changes, especially those
pertaining to your community.
In January,
we will have two hours of introductory training in outcomes. You are required to take 4 hours, so this
will complete half of your requirement.
We provided
managers with a copy of the revised policy regarding firearms legislation that
was discussed in our last CE Managers meeting.
Please share this with your staff and keep it accessible. Ophelia Cespedes in Organizational
Development is still working on providing training on de-escalation in response
to this new challenge.
A schedule of
Michele’s “Lunch and Conversation” in 2016 was given to all attendees. Please make note of them, especially if you
are hosting one at your location.
Announcements: (Liz Sargent and Laurie Covington)
There is
another quick turnaround in payroll approval this weekend. All Kronos approvals are due at 8AM this
Saturday, 12/19/15. Please delegate your
Kronos duties to someone else if you will be unable to meet the deadline.
The process
for mileage reimbursements has changed. Beginning
in 2016, if your reimbursement amount is less than $100, you will need to
complete a petty cash form. Mileage
reimbursement forms are due to Celeste Diaz by the 5th of each
month. You will be able to pick up that
petty cash at Central or you can send an email to Financial Services giving
permission for another staff member, preferably a manager to pick it up. We are waiting for final instructions from
Financial Services. Once received, we
will communicate it.
You need to
submit your “3 commitments to a solution” sheet and your staff meeting
schedules to Liz today. We expect you to
start implementing your solutions at your location now. We will be asking for updates throughout
2016.
Now, scoring
is available for HEAR in the Talent Management System. More HEAR trainings are coming. We encourage you to use the Job Aid that was
included in a previous email regarding HEAR assessments for guidance.
The chip card
isn’t working yet on the new credit card machines. The software will not be upgraded to the chip
technology until all credit card machines have been installed. In the meantime, you will have to manually
enter the card numbers for those with the chip.
Mask Decorating Contest Winners: (Naomi Crawford & Celeste Diaz) Naomi
and Celeste announced that SWX/WAL won first place in the mask decorating
contest. Second place went to LMS and
KAS/LAK won third. Photos of the Holiday
Party will be posted to the intranet soon.
EAP: (Annetta Vaughn)
Annetta is a Senior EAP Counselor assigned to the Library. If you need EAP assistance, you can call
their main number Monday through Friday 7AM-5PM at 713-964-9906 and ask for
Annetta, or you can call the outside EAP service at GuidanceResources. They are available 24 hours, 7 days a week at
855-378-7485. EAP collateral was
distributed, including a guide for supervisors.
Annetta advises managers to respond to situations instead of
reacting. You can provide an informal
referral for an employee to go to EAP, but you can’t make them go. Try and be more supportive and not word your
recommendation harshly. You can word
counseling as “coaching” instead.
Annetta is
available to come to your location and conduct group or one-on-one coaching
sessions in response to a traumatic event at your location. If a staff member self discloses a mental
issue, such as suicidal intent, you need to be supportive, recommend EAP, and then
document your concern/response. You
can’t force the staff member to go, but you can notify EAP and provide a
supervisor referral, so they can address this with them.
You can use a
formal referral for those staffers that disclose addiction to alcohol or
drugs. With the EO 1-12
Controlled Substance & Alcohol Abuse policy, staffers are able to be given
a second chance to keep their jobs while seeking treatment for their problem. For most issues, once the employee seeks
treatment, EAP counselors can’t disclose to the supervisor what happens in
their sessions. Counselors can provide
staff with a letter confirming that they attended an appointment and if follow
up is needed.
The first 6
EAP sessions are free for each complaint.
The first visit is on city-time. The
external EAP service GuidanceResources uses informal and formal referrals. Annetta stated that even though the state of
Texas doesn’t require counselors to warn other staff about possible threats
from staffers under their care, she does.
She added that managers/supervisors should be careful with bullying and
keep respectful boundaries with employees.
If your staff feels traumatized, overwhelmed or concerned, you should
call EAP for coaching. If you have
doubts of the need, you can discuss it with your Senior Manager.
In attendance: Janna Hoglund, Tula Gorden, Jennifer
Myers, Richard Hurst, Leonore Hu, Tony Goodwyn, Melissa Ryans, Alexandra Drake,
Maggie Sepulveda, Melinda Campbell, Tega Zoma, Kelly Patton, Shirley
Singletary, Monica Siboldi, Tim Siegel, Dena Melvin, Kathrine Myers, Drew
Alvey, Nathan Stokes, Craig Bertuglia, Patrick Atkins, Jenny Phengdara, Hellena
Stokes, LeRoy Robinson, Iona Joseph, Karen Luik, Dominick Spinelli, Mercedes
Mayne, Tara Hornbeak, Laney McAdow, Derrick Spearman, Maria Powers, Patricia
Ogea, Sue Kaufman, Alma Avina, Jennifer Sessa, Melissa Hayes, Paty Bustamante,
Michelle King, Melissa Gwinn, Virginia Williams, Erika Cardoso, Lauren Wilcox,
Vanessa Gempis, Cylenthia Hoyrd, Edgar Fuentes, Beck Gorman, Felicia Brisco,
John Merullo, Fred Schumacher, Gary Lackey, Jose Santoyo, Diane Doyen, Sylvia
Espinosa, Jayla Parks, Kallie Benes; Guest: Annetta Vaughn, Naomi Crawford; CE
Admin: Michele Gorman, Elizabeth Sargent, Laurie Covington, Mary Wagoner, Patrick
Atkins, Pedro Fonseca, Celeste Diaz, & Yolanda Anguiano
Next CE Managers Meeting is on January
22 at 8:30AM in Central’s Program Place.
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